At Best Safe Antivirus, we value our customers and strive to provide high-quality antivirus solutions to protect your devices from cyber threats. Our refund and return policy is designed to ensure a smooth and fair experience for our customers while preventing fraud and misuse of our digital products.

By purchasing from Best Safe Antivirus, you agree to the terms outlined below.

1. Refund Eligibility

We offer refunds under the following conditions:

• You purchased the wrong product and reported it within 7 days of purchase.
• The activation key was not delivered within 24 hours after successful payment.
• The activation key is invalid or does not work, and our support team has confirmed the issue.
• The software has technical issues that cannot be resolved by our support team.
• You were charged incorrectly or multiple times due to a payment system error.
• The product was advertised incorrectly, and the features do not match the description on our website.

If your request meets any of the above conditions, you may be eligible for a refund.

2. Non-Refundable Situations

We do not issue refunds under the following circumstances:

• Activated License Keys: If the activation key has been successfully used, we cannot process a refund.
• Change of Mind: If you no longer want or need the product after purchase.
• Incompatibility Issues: If the software is not compatible with your device, unless we explicitly stated that it would be.
• Failure to Read System Requirements: It is the customer’s responsibility to check software compatibility before purchasing.
• Purchase of the Wrong Product: If the correct product was available on our website and you selected the wrong one, we may allow an exchange, but not a refund.
• Trial Versions and Free Products: If a free or trial version was available, and you still purchased the full version, refunds will not be issued.
• Promotional and Discounted Products: Products bought during special promotions, offers, or at discounted rates are non-refundable.

3. Refund Process

Since we sell digital products, there is no physical return required. However, if you meet the refund criteria, follow these steps:

Step 1: Contact Customer Support

Send an email to support@bestsafeantivirus.store with the subject line “Refund Request – Order #[Your Order Number]” and include the following details:

• Full Name
• Order ID
• Email Address Used for Purchase
• Product Name
• Reason for Refund Request (with proof if applicable, such as screenshots)

Step 2: Verification Process

• Our technical support team will review your request within 24-48 hours and attempt to resolve any technical issues.
• If the issue cannot be resolved, we will approve the refund request.

Step 3: Refund Approval and Processing

• If your refund request is approved, we will process the refund within 5-7 business days to the original payment method used for purchase.
• You will receive a confirmation email once the refund is processed.

4. Exchange Policy

If you purchased the wrong product, we may allow an exchange for the correct version if:

• The incorrect product has not been activated.
• The request is made within 7 days of purchase.

For exchanges, contact us at support@bestsafeantivirus.store with your order details.

5. Chargebacks and Disputes

If you experience any issues with your order, we strongly encourage you to contact us first before initiating a chargeback or payment dispute.

• Filing a chargeback without prior communication may result in the suspension of your account and the revocation of your license key.
• If a chargeback is found to be fraudulent, we reserve the right to report the matter to the appropriate authorities.

6. Fraud Prevention Policy

To prevent fraudulent transactions, Best Safe Antivirus reserves the right to:

• Request additional verification (such as proof of purchase or identity verification).
• Deny refund requests if fraudulent activity is suspected.
• Block or ban accounts involved in refund abuse or chargeback fraud.

7. Contact Us

If you have any questions regarding our Refund and Return Policy, please reach out to us:

📧 Email: support@bestsafeantivirus.store
🌍 Website: https://bestsafeantivirus.store/